PRODUCTIVITY

&
QUALITY OF SERVICE
SURVEY

 

Academy Associates has developed a powerful management & employee survey tool designed to assist companies to quickly identify and prioritize productivity, operational improvement and cost reduction opportunities. Our Employee Quality Improvement Process Tool (EQUIPT) is customized to each corporate client and can be used by any size organization. Once designed, the EQUIPT Survey can be made available over the Internet or in hardcopy format.

    PURPOSE OF EQUIPT

As companies grow and expand they must constantly change their organizational structure, processes and systems to keep up with the demands of the business. During this phase of a company's development company management may have a tendency to become very focused on new business development and may pay less attention to insuring that back office operations, processes and systems are optimized.

To assist company executives to quickly evaluate the efficiency of their operations, Academy Associates has developed a simplistic employee operational survey approach designed to identify potential productivity, process and cost reduction opportunities. The objective of EQUIPT is to make available to company employees a non-threatening approach to identifying company improvement opportunities.

    SURVEY APPROACH

Each EQUIPT Survey is customized by your management team working jointly with our consultants to design a survey tool specific to your company's processes and services. EQUIPT is a "free-text" survey that is purposely designed to allow employees the opportunity to express their operational issues in sentences and paragraph form, and provide them an opportunity to present their solutions.

Our EQUIPT Survey approach includes the following 7 Work Tasks:

                                            Work Tasks

1 - Meet with company management to agree on survey scope and objectives

2 - Work together to customize our base survey model

3 - Develop and execute the survey distribution plan

4 - Employees complete the EQUIPT Survey (Internet and /or hard-copy)

5 - Compile survey results

6 - Develop a draft of the EQUIPT Survey and Analysis Report for review by company 

     management

7 - Develop and present the final EQUIPT Survey Report.

     SURVEY BENEFITS

·        Provides a cost-effective and efficient approach for senior management to quickly
     identify both high-impact and low-impact bottom line improvement opportunities

·        Provides a "hit-list" and prioritization of potential productivity improvement and cost
     reduction opportunities for further analysis

·        Provides employees a participative approach to identify potential problem areas and
     provides them the opportunity to offer possible solutions

·        Identifies potential automation or technology applications

·        Demonstrates management's interest in the welfare of each employee

·        Improves the morale at all levels of the organization

     NEXT STEPS

Companies interested in better understanding our EQUIPT Survey services can call / email Ken Williams, President at (203) 798-6029 / KenWilliams@Academy-Associates.com.